01 Who We Are
fc777 is an online casino and sports betting platform operating at fc777.life, designed specifically for Pakistani players. In this Privacy Policy, when we say "fc777", "we", "us" or "our", we mean the operator of the fc777 platform and all associated services.
fc777 acts as the data controller in respect of all personal data collected from Players through the Platform. This means we determine the purposes and means of processing your personal data and we are responsible for ensuring it is handled lawfully, fairly and transparently.
If you have any questions about how your data is handled, our contact details are provided in Section 16 of this Policy. We are always happy to explain anything that is unclear — you should never feel uncertain about what fc777 does with your information.
02 Personal Data We Collect
fc777 collects only the data that is necessary for the purposes described in this Policy. The categories of personal data we collect are set out below.
| Category | Examples | Collected At |
|---|---|---|
| Identity Data | Full legal name, date of birth, gender, CNIC number | Registration & KYC verification |
| Contact Data | Mobile number, email address, residential address | Registration & account updates |
| Financial Data | Easypaisa / JazzCash wallet numbers, bank account details, transaction history | Deposits & withdrawals |
| Technical Data | IP address, device type, browser type, operating system, session identifiers | Automatic – every session |
| Usage Data | Games played, bets placed, stake amounts, session duration, pages visited | Automatic – every session |
| Communications Data | Chat transcripts, emails, support tickets | Customer support interactions |
| KYC Documents | CNIC images, selfie verification photos, address proof documents | KYC verification process |
| Marketing Preferences | Consent records, preferred communication channels, opted-out topics | Registration & account settings |
fc777 does not intentionally collect any sensitive personal data beyond what is listed above. If you voluntarily provide additional information — for example, in a support chat — it may be retained as part of the communication record.
03 How We Collect Your Data
fc777 collects personal data through three primary channels:
Directly From You
Most of the data fc777 holds about you comes directly from you — when you register an account, complete KYC verification, make a deposit or withdrawal, contact customer support, or update your account settings. You choose what information to provide in each of these interactions, though some information is mandatory for the Platform to function.
Automatically Through Your Use of the Platform
When you visit and use fc777, technical and usage data is collected automatically by our systems. This includes your IP address, device and browser information, session timestamps, game activity, and navigation patterns within the Platform. This data is collected using server logs, session management technology, and cookies (see Section 9).
From Third Parties
In certain circumstances fc777 may receive data about you from third parties, including:
- Payment processors such as Easypaisa, JazzCash and banking networks — confirmation of transaction completion or failure.
- Identity verification services — validation results for CNIC and document checks during KYC.
- Fraud prevention services — risk scores and flags associated with IP addresses, devices or payment methods.
fc777 only receives the minimum data necessary from each third-party source for the specific purpose it serves.
04 How and Why We Use Your Data
fc777 uses your personal data for clearly defined purposes. We do not use your data for any purpose that is incompatible with the reason it was originally collected.
- To operate your account: Creating and managing your fc777 account, authenticating your identity when you log in, processing your deposits and withdrawals in PKR, and maintaining your account history.
- To provide Platform services: Delivering the sports betting, Live Casino, Aviator, Teen Patti, Poker and all other games and products available on fc777, including live odds feeds and in-play market updates.
- To verify your identity (KYC): Confirming that you are who you say you are before processing withdrawals above applicable thresholds, as required by anti-money laundering obligations.
- To detect and prevent fraud: Monitoring account activity for signs of fraudulent behaviour, money laundering, bonus abuse, collusion or other prohibited conduct as defined in the Terms and Conditions.
- To provide customer support: Responding to your queries, resolving disputes, investigating complaints, and maintaining records of your support interactions for quality and training purposes.
- To comply with legal obligations: Meeting requirements imposed on fc777 under applicable law, including anti-money laundering regulations, data protection law, and any lawful instructions from competent authorities.
- To improve the Platform: Analysing aggregated, anonymised usage data to understand how Players interact with fc777 and to make product improvements. This analysis does not identify you individually.
- To send marketing communications (with your consent): Informing you about promotions, bonuses, new games and features on fc777 — only where you have opted in to receive such communications.
- To support responsible gaming: Monitoring play patterns to identify signs of problematic gambling behaviour and, where appropriate, proactively offering responsible gaming tools.
05 Legal Basis for Processing
Every instance of data processing at fc777 is supported by at least one of the following legal bases:
- Contract performance: Processing that is necessary to provide the services you have signed up for — such as account creation, payment processing and customer support. Without this processing, fc777 cannot deliver the services to you.
- Legal obligation: Processing required to comply with applicable law — such as KYC verification and anti-money laundering monitoring. fc777 has no discretion to opt out of these requirements.
- Legitimate interests: Processing that serves fc777's legitimate business interests — such as fraud detection, platform security, technical logging and anonymised analytics — where those interests are not overridden by your privacy rights.
- Consent: Processing for purposes where your consent is required — principally marketing communications and non-essential cookies. You may withdraw this consent at any time without affecting the lawfulness of prior processing.
06 KYC Identity Verification
As an online gaming platform that processes real PKR transactions, fc777 is required to verify the identity of its Players before withdrawals above certain thresholds are processed. This is a standard industry practice driven by anti-money laundering obligations and is not specific to fc777.
KYC verification at fc777 typically involves the following steps:
- Submitting a clear copy of your Pakistani National Identity Card (CNIC) — front and back — through the secure upload tool in your account dashboard.
- In some cases, submitting a selfie photograph holding your CNIC to confirm the document belongs to you.
- Providing proof of the payment method you use — a screenshot showing your name and account or wallet number for Easypaisa, JazzCash, or the bank account linked to your account.
- In higher-risk cases, providing a proof of address — a utility bill or bank statement dated within the past three months.
KYC documents submitted to fc777 are:
- Stored securely using AES-256 encryption on access-controlled servers.
- Accessible only to authorised fc777 compliance staff who have a genuine need to review them.
- Used solely for identity and payment method verification — never shared with third parties except where required by law.
- Retained for the period required by applicable AML regulations after account closure, then securely deleted.
07 Payment Data and Financial Information
When you deposit or withdraw funds on fc777, financial data is necessarily involved. Here is how fc777 handles it.
What We Collect
fc777 collects your Easypaisa wallet number, JazzCash number, NayaPay or SadaPay account details, IBFT bank account details, or Visa/Mastercard card number (last four digits only — full card numbers are never stored on fc777 systems), as well as the amounts, dates and outcomes of all transactions on your account.
What We Do Not Collect
fc777 does not store full card numbers, CVV codes, or PIN numbers. Payment card data is handled by our Payment Card Industry (PCI) compliant payment processing partners — it passes through fc777's systems encrypted and is not retained on our servers.
Why We Retain Transaction History
Your complete transaction history is retained on fc777 systems for the duration of your account and for a minimum of five years after account closure. This is required for legal compliance (AML regulations), dispute resolution, and tax reporting obligations. You may request a copy of your transaction history at any time through the support team.
Withdrawal Matching
fc777 requires withdrawals to be sent only to payment methods that have been used to deposit on the account. This is an AML control — it ensures that funds return to their source and cannot be redirected to unrelated accounts. The wallet or account number you deposit from is therefore linked to your fc777 account specifically for this purpose.
08 Sharing Your Personal Data
fc777 does not sell, rent or trade your personal data to any third party for commercial purposes. Period. However, to operate the Platform, fc777 necessarily shares certain data with trusted third-party service providers who act on our instructions. The categories of recipients are:
- Payment processors: Easypaisa, JazzCash, NayaPay, SadaPay, IBFT banking networks and card processing partners receive the transaction data necessary to complete your deposit or withdrawal. They operate under their own privacy policies and are not permitted to use your data for any purpose beyond processing the transaction.
- Identity verification providers: Third-party KYC services receive your CNIC data and identity documents solely for the purpose of verifying your identity. These providers are contractually bound to data confidentiality obligations.
- Fraud prevention and AML screening services: Technical data including IP addresses, device fingerprints and transaction patterns may be checked against fraud and AML risk databases. Only the data necessary for the specific check is shared.
- Technology infrastructure providers: Cloud hosting, database management and content delivery services that host fc777's systems. These providers process data on fc777's instructions under strict data processing agreements and do not access your data independently.
- Legal and regulatory authorities: fc777 will disclose personal data to law enforcement, regulators or courts where required by applicable law, pursuant to a valid legal process, or to protect the safety and rights of our Players and staff. We will not make such disclosures beyond what is legally required.
09 Cookies and Tracking Technologies
fc777 uses cookies and similar technologies on the Platform to make it function correctly and to improve your experience. A cookie is a small text file stored on your device by your browser when you visit a website.
Types of Cookies We Use
- Essential Cookies: Required for the Platform to function. These include session cookies that keep you logged in during your visit, security tokens that protect against cross-site request forgery, and cookies that remember your account preferences. You cannot opt out of essential cookies without preventing the Platform from working.
- Performance and Analytics Cookies: Collect anonymised data about how Players navigate fc777 — which pages are most visited, where sessions start and end, and how long people spend on different sections. This data is used in aggregate to improve the Platform. No individual player is identified by these cookies.
- Functional Cookies: Remember your preferences — such as your preferred odds format, language settings, or whether you have dismissed a notification — to improve your experience across sessions.
Managing Cookies
You can manage non-essential cookies through your browser settings. Most browsers allow you to view, delete and block cookies on a per-site basis. If you block all cookies on fc777, essential functionality including login will not work correctly. Please note that cookie preferences are stored per device — if you use fc777 on multiple devices, you may need to configure preferences on each one.
10 How We Protect Your Data
fc777 implements multiple layers of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration or destruction.
- Encryption in transit: All data transmitted between your device and fc777 servers is encrypted using TLS 1.3. The padlock icon in your browser confirms this encryption is active during your session.
- Encryption at rest: Personal data, KYC documents and financial records stored on fc777 servers are encrypted using AES-256.
- Access controls: Staff access to personal data is role-based and limited to what is necessary for each role. Access to KYC documents and financial data is restricted to compliance and finance teams with a legitimate operational need.
- Two-factor authentication: fc777 requires SMS OTP confirmation for all withdrawal requests, protecting your funds even if your login credentials were somehow compromised.
- Security monitoring: fc777 systems are monitored continuously for unusual activity. Suspicious login patterns — such as access from an unusual location or device — trigger additional verification steps.
- Staff training: All fc777 staff who handle personal data receive regular privacy and data security training. Data protection responsibilities are embedded in operational procedures, not treated as a separate compliance exercise.
No online system can be guaranteed 100% secure against every possible threat. If fc777 ever becomes aware of a data breach that is likely to cause risk to your rights, we will notify affected Players as required by applicable law — without unnecessary delay.
11 How Long We Keep Your Data
fc777 keeps personal data only for as long as it is needed for the purpose it was collected, or as required by law. The key retention periods are:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account and identity data | Duration of account + 5 years post-closure | AML regulatory requirement |
| KYC documents | Duration of account + 5 years post-closure | AML regulatory requirement |
| Transaction history | Duration of account + 5 years post-closure | Legal & tax compliance |
| Customer support records | Duration of account + 2 years post-closure | Dispute resolution |
| Technical / session logs | 90 days | Security monitoring |
| Marketing consent records | Until withdrawn + 2 years | Consent compliance evidence |
| Anonymised analytics data | Indefinite (no personal identifier retained) | Product improvement |
When data reaches the end of its retention period, it is securely deleted from fc777 systems or permanently anonymised so that it can no longer be linked to you.
12 Your Data Rights
As an fc777 Player, you have meaningful rights over your personal data. These rights are listed below. To exercise any of them, contact fc777 support using the details in Section 16 — we will respond within 30 days.
Right of Access
You can request a copy of all personal data fc777 holds about you. We will provide this in a readable format, free of charge, within 30 days of a verified request.
Right to Rectification
If any of your personal data held by fc777 is inaccurate or incomplete, you have the right to request correction. Contact support or update your details directly in your account settings.
Right to Erasure
You can request deletion of your personal data where there is no longer a lawful reason for fc777 to retain it. Note that certain data must be kept for legal compliance even after account closure.
Right to Restrict Processing
In certain circumstances — such as where you contest the accuracy of data or object to processing — you can ask fc777 to restrict processing while the matter is resolved.
Right to Portability
Where processing is based on your consent or on contract performance, you can request a copy of your data in a structured, machine-readable format to transfer to another service provider.
Right to Object
You can object to processing based on fc777's legitimate interests, including profiling. You can also object to direct marketing at any time and we will stop immediately.
13 Children's Privacy
fc777 is strictly an 18+ platform. We do not knowingly collect personal data from any person under the age of 18. Age verification is conducted during account registration and as part of the KYC process.
If fc777 becomes aware that personal data has been collected from a person under 18 — whether through a registration attempt or otherwise — that data will be immediately and permanently deleted and any associated account will be closed.
If you are a parent or guardian and you have reason to believe that a minor has provided personal data to fc777 or accessed the Platform, please contact us immediately at support@fc777.life. We will investigate and take appropriate action within 24 hours.
14 Marketing Communications
fc777 sends marketing communications — including information about promotions, bonuses, new game launches and special offers — only to Players who have explicitly opted in to receive them. This consent is obtained during the registration process and can be changed at any time.
How to Opt Out
If you no longer wish to receive marketing communications from fc777, you can opt out in any of the following ways:
- Click the unsubscribe link at the bottom of any fc777 marketing email — this will remove you from email marketing immediately.
- Go to Account Settings in your fc777 account and update your communication preferences.
- Contact fc777 support via live chat or email and request removal from marketing lists.
Opting out of marketing does not affect transactional communications — fc777 will continue to send you notifications about your account activity, deposits, withdrawals, and other operational matters that are necessary to maintain your account.
15 Updates to This Privacy Policy
fc777 reviews this Privacy Policy regularly and may update it when necessary — for example, to reflect changes in how we process data, changes in applicable law, or improvements to our practices. The "Last Updated" date at the top of this document indicates when the current version came into effect.
When we make material changes to this Privacy Policy, we will:
- Update the date at the top of the document.
- Send an email notification to all registered Players explaining the nature of the changes at least seven days before they take effect, wherever practical.
- In some cases, display an in-Platform notification when you next log in to your fc777 account.
Your continued use of the fc777 Platform after the effective date of any revision constitutes your acknowledgement of the updated Policy. If you object to any changes, you should stop using the Platform and may request withdrawal of your Real Money balance before closing your account.
Minor changes — such as clarifications of existing language, correction of typographical errors, or additions that do not materially affect how your data is processed — may be made without specific notice, though the "Last Updated" date will always reflect the current version.
16 Contact Us and Complaints
If you have any questions about this Privacy Policy, how fc777 handles your personal data, or if you wish to exercise any of your data rights, please get in touch through any of the following channels.
- Email: support@fc777.life — for privacy enquiries, data access requests and data rights requests. Please mark the subject line "Privacy Request" for fastest routing. We respond within 5 business days for standard enquiries and within 30 days for formal data rights requests.
- Live Chat: Available within your fc777 account dashboard, 24 hours a day. For privacy matters, our support agents will escalate your query to the relevant team if needed.
- FAQ: General questions about your account and our services are answered at fc777 FAQ.
Complaints
If you are not satisfied with how fc777 has handled your personal data or responded to a data rights request, you have the right to raise a complaint. We ask that you first contact our support team so we can attempt to resolve the matter directly — most issues are resolved quickly through this process.
If you remain unsatisfied after fc777's internal complaints process, you may escalate to the relevant data protection authority in your jurisdiction. Details of how to do this will be provided on request.